When it comes to fixing a vehicle, most Rockville drivers can’t afford miscommunications to occur with their auto repair shop. Auto repair is something all drivers want to go quickly, efficiently and affordably, which is why it’s so vital that drivers ask the right questions up front. To ensure you have a quality experience with your Rockville, MD auto repair shop
, we highly recommend asking the following questions prior to having your car repaired. Most auto shops will be happy to assist you and answer any questions you may have, and if not, they likely do not offer the type of customer service you deserve. 1. What experience do you have working on my car model? Not all cars are created equal, and some cars require special equipment and computers to analyze the problem. In some models, special training is required to repair the vehicle. To ensure your car is being left in the right hands, find out how much experience the auto repair shop has with your specific car make and model. This question is especially important if you drive a luxury vehicle that requires imported parts. 2. Do you belong to any automotive associations? Most quality auto repair shops come with some level of organization or certification such as Master ASE certification, the Automotive Service association (which requires industry regulations and code of ethics), or AAA which requires a review process prior to recommendation. Auto service shops carrying these qualifications, as well as any additional awards or organizations, are usually shops you can trust to effectively repair your car while offering quality customer service. 3. Do you have any references? If you can’t find any reviews or references online, you can always ask the auto repair shop if they can provide you with references. Hearing from prior customers is a great way to know what to expect when working with a specific auto repair shop, which can save you money in the long run. 4. Will you explain to me in detail what is wrong with my car? Some auto repair shops don’t take the time to fully discuss the issues with a car and the service that will be required to repair it. A quality auto repair shop is transparent about their services and will explain to their customers exactly what needs to be completed. Auto repair services that don’t take the time to do this are typically trying to take more money for the customer. At Auto Clinic Care, our highly trained team of professionals are ready to answer any questions you may have. We pride ourselves on honesty and quality customer service which is why we will walk you through every step of the repair process, so you know your car is receiving exactly what it needs. To make an appointment to speak with an auto repair technician simply give us a call or visit us in person at 5531 Nicholson Ln Ste A Rockville, MD 20852 . We look forward to speaking with you!