I brought my car here for the first time when I noticed a strange rubber smell on my way home from work. Even though I didn't have an appointment, they did the diagnostic check immediately and got back to me very quickly. When I decided to sell the cat, they were very understanding and accommodating in letting me leave the car there for two days until I got everything in order to sell it. I spoke mostly with Joshua, who was so helpful and polite. Great customer service. The only negative thing I have to say is that there was a big dog in the waiting room/office who kept trying to lick me. Sorry, I'm just not a dog person.