Rockville Auto Repair

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CHOOSING THE RIGHT AUTO REPAIR SHOP FOR YOUR VEHICLE

Taking your vehicle to the auto shop for repairs is a necessary hassle. Most of us have to depend on an expert to advise when and what repairs are needed and, unfortunately, this means each time we bring our vehicle to the auto shop there is an opportunity to be misled and overcharged. So, how do you know you have chosen the right auto repair shop in the Potomac, MD, area? Our team here at Auto Clinic Care wants you to know it is absolutely possible to find a trustworthy, affordable auto repair shop that is convenient and focused on customer satisfaction. Choose before you need New to the area? Looking for a new mechanic? Our best advice to you is to look for a good match before you are in a bind. When a problem arises, you will be more likely to make a fast and uninformed decision. Take the time—when you are in between repairs or before your first oil change—to ask the right questions, compare shops, and choose accordingly. Longevity and work ethic It is important to consider how long an auto repair shop has been in business. Why? Time as a successful repair shop is a testimony that the business has been doing something right for their clientele. Poor work ethic will eventually destroy a business (and that won’t take long). Rapport and customer satisfaction Auto Clinic Care wants you to know we are an intricately knit team you can trust. But, don’t take our word for it. Ask around and check out our reviews on Google Places, Yelp, Yellowbook, Yahoo, and Insider Pages. Also, when reading customer reviews, be sure to pay attention to a business’ response to both positive and negative feedback. This will give you an idea of the importance customers hold with the shop. Rating with BBB The Better Business Bureau should be one of your first stops when researching an auto repair shop. If you are unfamiliar, this is the organization which accounts for all formal complaints and the timeliness and effectiveness of a company’s problem resolution. Especially if you are new to the Potomac area—this is a key resource. Beware of scare tactics “I wouldn’t drive this car another mile.” Certainly, there are circumstances when this may be true but beware of unnecessary scare tactics. Use your judgment and your gut. Along this vein, you should never be required to sign a blank authorization form before getting started. ASE certification ASE stands for The National Institute for Automotive Service Excellence. Established in 1972, this non-profit works to improve the quality of vehicle repairs and service through testing and certifying mechanics. In other words, it is a good idea to check for this certification prior to entrusting your vehicle to a shop for repairs. To learn more about this organization, check out http://www.ase.com/Home.aspx for more information. We hope these pointers help you feel confident in your search and that you will choose Auto Clinic Care as your trusted auto repair shop in Potomac, MD! More questions? Call us anytime; we are happy to answer any concerns you may face with your vehicle. Auto Clinic Care 5531 Nicholson Ln Ste A Rockville, MD 20852

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